![]() Your customers are bound to talk about their customer experience - especially if it’s really good or really bad. According to the study by Zendesk, nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand. Considering that 80% of consumers said they’d do business with a competitor after a bad customer service experience, customer service is essential in retaining customers. According to Invesp, investing in new clients is 5 to 25 times more expensive than retaining existing ones. A study by Bain found that companies that excel at customer experience grow revenues 4%-8% above their market. Happy customers are more likely to spend money on a product or service. And, according to this HubSpot study, 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. The better customer service you can provide, the more satisfied will your customers be. Here are all the benefits that employees with strong customer service skills can bring to a company: ![]() If you’re someone who’s looking for a job in customer-facing roles, you probably already know that having strong customer service skills can significantly improve your employability.įinding employees who can resolve customers’ complaints and make them feel heard, understood, and appreciated is of the highest importance for potential employers. Why Are Customer Service Skills Important They involve being able to:Ĭustomer service skills are essential for any customer-facing role out there, including customer support representatives, salespeople, cashiers, and the sorts.īut what is it, exactly, that makes customer service skills so valuable? Let us give you the data-backed answer. The better this relationship, the more successful a business can be.Ĭustomer service skills are a set of soft skills that allow you to provide the best customer experience possible. Let's dive in! What Are Customer Service Skills?Ĭustomer service refers to the relationship between a business and its customers.
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